Return Policy

At Ambrosity, we prioritize customer satisfaction. If for any reason you’re not entirely pleased with your purchase, please review our refund policy outlined below.

Return Eligibility

  1. Items must be returned within 30 days from the date of purchase.
  2. Products must be in the original condition, unused, and accompanied by all original packaging and documentation.
  3. Items that are damaged, altered, or show signs of wear will not qualify for a return or refund.

Non-Refundable Items

  1. Personalized or customized products.

Refund Process

  1. To initiate a return, contact our customer service team with your order number, details of the product, and the reason for the return at info@ambrosity.com.
  2. Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
  3. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Shipping for Returns

  1. Customers are responsible for return shipping costs unless the item was received damaged or an incorrect item was sent.
  2. If the item was marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return.

Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact our customer service team.

Late or Missing Refunds

  1. If you haven’t received a refund yet, check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Next, contact your bank. There’s often some processing time before a refund is posted.
  4. If after completing these steps you still have not received your refund, please contact us.

Changes to Refund Policy
Ambrosity reserves the right to modify this refund policy at any time. Please review it regularly to stay informed about our practices.

If you have any questions or concerns regarding our refund policy, please reach out to our customer service team. We’re here to help.

Thank you for shopping with Ambrosity.